All sales are final. We do not offer refunds/exchanges. We do not allow cancellations/ returns. Please keep in mind that colors will appear different on individuals depending on skin tone and their  lip pigmentation. Items will not be replaced or exchanged for this reason. Noirbeautecosmetics.com reserves the right to refuse any returns at any time. Please view our Instagram @noirbeautecosmetics for imagery. *Products ship within 14 business days of order date.